Interim Manager Profile

General Skills: Project Management; Operations Management; Consultant Resourcing; Sales & Marketing; Product Management; Call Centre Set-up & Management

Industry Experience: IT/Software; Healthcare & Public Sector  

Previous Employers: OLM Group (Chief Operations Officer 2007- ); SAP (UK) (Operations Manager & Marketing Manager 2004-2006); Axon Solutions LTD (Senior Operations Manager & Global Products Manager 1998-2002);  BUPA Healthcare (Customer Services Manager 1990-1996)

Experience & Capabilities:

Operations & Resourcing Capabilities:

• Definition of Operational Strategy
• Management of Operations Budget
• Management of Chargeability, Utilisation (Ranked #1 by Gartner), Profitability & Revenue 
• Presenting to City Analysts
• Revenue Forecasting & Capacity Planning
• Definition & Implementation of SLA's
• Call Centre Set-up &  Management including 'Self-directed Teams'
• Definition & Implementation of Credit Control Processes
• Project Management, Performance Management & Change Management
• Quality Initiatives such as ISO 9000

Sales & Marketing Capabilities:

• Definition & Implementation of Global Plan for Software Products
• Definition & Implementation of Global Marketing Strategy
• Event Management
• Management of Global Budgets
• Delivery of Sales Targets & Profit Margin
• Lead Generation, New Business Sales & Bid Management
• Client & Partner Management

Education: Business & Marketing Degree; Diploma in Business Management